What to expect

Switching systems or getting your business set up on a property management system for the first time can be a bit nerve wracking. We get it. But we’ve done thousands of implementations and conversions over our 10+ year history, so it’s fair to say we’ll have you set up quickly, and painlessly!

How it works

Day 1

Call with sales

You can discuss your exact requirements, get your questions answered and get a walk-through of how Little Hotelier will work for your business.

“Little Hotelier had fantastic onboarding help, and was easy to set up. It is very user friendly.”

Country Dome Suites in Bellville, USA

“Little Hotelier has proven to be a straightforward HMS solution for my small hotel. It’s easy to set up and their onboarding and support teams are excellent.”

La Terraza Inn, Mexico

Day 1 – 3

Agree to proceed

Your sales consultant will send you a form outlining your products and pricing for you to accept.

Day 3 – 6

Account setup

Your sales consultant will send you a form to complete with your property information, payment details, and room information at your property.

“They are easily reachable and you can talk to a real person when you need it. So patient and knowledgeable.”

Finish Line, Australia

“I really like a little hotel – it’s easy to set up and use. Very helpful support team. Strongly recommend.”

The Nature, Cambodia

Day 7 – 10

Welcome call
(approx 15 mins)

During this initial call we will discuss your requirements, review your existing processes & tools and direct you on any information you will need to collect for your set up.

Day 10 – 14

Set up call
(approx 1 hour)

During this call we will go through your system set up and your content and show you how to import your reservations.

“The onboarding process with Little Hotelier was seamless, thanks to their outstanding support staff. They were patient, knowledgeable, and genuinely interested in ensuring that the software met our specific needs.”

Edelweiss Guest House, UK

“Easy to use without training, reliable platform with minimal downtime , good customer support both via online chat and email.”

1000 Stars, Thailand

Day 14 – 21

Go-live and training call (approx 1 hour)

During this call we will set your system live and make sure you know how to get the most from your Little Hotelier software.

Adoption

Adoption check-in with your onboarding specialist 3-7 days post go-live to ensure this are working as expected and answer any additional questions.

Access over 500 Help Center articles and quick tutorials whenever you need or get specific help from our support team 24/7.

A Little Love

“At least 80% of our bookings are direct – especially in the summer season – and being with Little Hotelier has certainly contributed to this.”

Tracy Wight,
Hillside Havens, UK

“The majority of our bookings are direct bookings and I do believe the metasearch feature is helping us with that.”

Marika Melville,
Stirling All Suits, Canada